Frequently Asked Questions
Everything you need to know about your Zephta® beauty journey.
Are Zephta® products suitable for sensitive skin?
Yes, our formulations prioritize gentle, dermatologically-tested ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Is Zephta® a cruelty-free brand?
Absolutely. We are committed to ethical beauty, meaning none of our products or individual ingredients are ever tested on animals.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.